Fair Go Law against hidden fees, junk insurance and hard-to-cancel contracts
Pitched as a way to make sure the price people see is the price they pay, Labour's Fair Go Law would ban hidden fees, so-called junk insurance and contracts that are hard to leave across six everyday markets.
📋 Labour: A Fair Go For Families, October 2026 →
What it does
- Cars: bans junk insurance such as paint insurance and mechanical breakdown cover that excludes almost everything, bans secret commissions including flex commissions on loan rates, requires the total cost of any credit or insurance deal to be shown before signing, and gives buyers 14 days to cancel car-yard insurance without penalty.
- Whiteware and electronics: stops retailers pressing customers to buy insurance and extended warranties at the checkout, so these would have to be sold the following day or over the phone.
- Phones, internet and subscriptions: full prices shown upfront, online cancellation, bans on unfair exit fees, excessive notice periods and unclear automatic renewals, and clear end dates and ongoing prices for introductory offers.
- Tickets: the advertised price must include all unavoidable booking and processing fees, and discounts that leave out mandatory fees would be banned as misleading.
- Gyms: cancelling as easy as joining, including online, with bans on excessive notice periods and inflated penalty charges.
The debate
Chris Hipkins and commerce and consumer affairs spokesperson Arena Williams announced the policy in Māngere on 1 October 2026. Williams said the Commerce Commission had found some of these insurance products paid out only 2% to 3% of what customers paid, and that much of what extended warranties cover is already a consumer right under the Consumer Guarantees Act. National's campaign chair Simeon Brown responded that the biggest hidden fee facing households would come from Labour itself, repeating National's claim that Labour's plans leave an $18.8 billion hole, which Labour disputes.
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Key milestones
Labour announces a Fair Go Law
Chris Hipkins said Labour would stop companies heaping on extra fees and trapping people in subscriptions, with new rules for cars, electronics, phones, subscriptions, ticket sales and gyms.
Car-yard insurance and dealer commissions targeted
Arena Williams said the Commerce Commission had found some car-yard insurance products paid out only 2% to 3% of what customers paid. Dealers would also be banned from taking flex commissions that raise customers' loan rates.
National responds
National's campaign chair Simeon Brown said Labour had its own hidden fee, repeating National's claim of an $18.8 billion unfunded hole in Labour's plans, which Labour disputes.
Sources
- A Fair Go For Families (NZ Labour policy page) ↗
- Release: A fair go for families (NZ Labour) ↗
- Labour takes aim at hidden fees with wide-ranging consumer crackdown (1News) ↗
- Labour to ban 'hidden fees' with new consumer protections (Newstalk ZB) ↗
- Labour promises law to stop businesses 'tricking' customers with hidden costs and surprise fees (RNZ) ↗
